Estimated dispatch lead time 3-5 weeks unless specified as express. Total Item Weight ~4kg.
SUMMER SEASON
As we get closer to Summer, your delivery may experience some delay due to the weather. We'll keep an eye out for temperature closer to the delivery date to ensure the chocolate arrives safely on your doorstop.
HOLIDAY SEASON UPDATE
To ensure your order arrives on time and is safely waiting under the Christmas tree, we have set up a few cut-off dates.
🗓️Dec 12th @noon (Australia-wide, except Melbourne Metro)
For online orders Australia-wide, please place your orders until Dec 12th (midday).
🗓️Dec 14th @noon (Melbourne Metro only)
For online orders in Melbourne Metro only, please place your orders until Dec 14th (midday) so we can ensure timely local delivery.
🛒 In-store pick-up
🗓️Dec 14th till 10 pm (last day of operations)
ONLINE ORDERS
- How do I know my order is being processed?
Once you have completed you purchase, you will receive an email with your order details. If you have completed the payment of your order but the confirmation email is still missing, please contact us here.
- Forgot something? Need to change your order?
We are here for you. Changes to your order can be made if the request is received before the items have been packed. Just send us an email and we will be happy to help.
- Sending a gift to a special someone?
We’ve got you covered. Just leave us a note at checkout and we will be happy to include your message.
REFUND POLICY
URKU is happy to offer a 100% satisfaction guarantee. If you have tried our products, but still don’t feel satisfied with the experience, don’t hesitate and contact us.
Complaints must be submitted via email to hello@urku.com.au. Requests will only be considered within a 48 hour window after you have received your order. Our Staff will go over your request and layout a pathway to address it in a timely manner.
Please be reminded that refunds will be granted at our discretion. Once approved, refunds will take 5-7 days to be processed.
