🍃 Quiet period
URKU will be entering a quiet period to select the perfect harvest for our 🌸 new seasonal collection. But fear not, we'll be back on deck on Jan 29th serving all the chocolate goodness and more 🍫!
Wishing all of our customers and friends a great 2025 full with more adventures and more stories to share.
Every Cacao Has a Story®️
URKU Chocolate House
FAQ
This Summer
During the Summer months, your delivery may experience some delay due to the weather. We'll keep an eye out for temperature closer to the delivery date to ensure the chocolate arrives safely on your doorstep.
🎄Festive season
To ensure your order arrives on time, we have set up a few cut-off dates.
Last day to place your orders: 🗓️Dec 12th @noon
Last day to place orders: 🗓️Dec 14th @noon
🗓️Dec 20th till 4 pm (last day of operations)
Online Orders
Here is a list of the most frequently asked questions about our online orders. Feel free to drop us a line we're here for you!
Once you have completed you purchase, you will receive an email with your order details.
Orders will be processed between 1-2 days. After processing you can expect your order to arrive:
- Express post: 2-3 days*
- Standard shipping: 5-7 days*
*Timings may vary depending on the shipping service provider.
If you have completed the payment of your order but the confirmation email is still missing, please contact us here.
We are here for you. Changes to your order can be made if the request is received before the items have been packed. Just send us an email and we will be happy to help.
We’ve got you covered! Just leave us a note at checkout and we will be happy to include your message.
Returns
URKU is happy to offer a 100% satisfaction guarantee. If you have tried our products, but still don’t feel happy with the experience, don’t hesitate and contact us.
Complaints must be submitted via email to hello@urku.com.au. Requests will only be considered within a 48 hour window after you have received your order. Our Staff will go over your request and layout a pathway to address it in a timely manner.
Once approved, refunds will take 5-7 days to be processed. Please be reminded that refunds will be granted at our discretion.
Tasting Sessions
As chocolate lovers, we work around the clock to give the best expressions of cacao. We host various chocolate tasting events around melbourne all year round.
Tasting Sessions get filled quite fast, to join us make sure to save your spot via our website.
We do offer private tasting for groups no more than 15 people. For especial requests and further details call us on 0478-528-758 or drop us a line at hello@urku.com.au
For Early Bird access to our Tasting Events make sure to subscribe and follow us on Instagram @urku.melbourne
It looks like we didn't manage to answer your question(s), please reach out to our staff at hello@urku.com.au
We will be happy to assist as best we can on a timely manner.