Privacy policy
URKU acknowledges the importance of protecting the privacy and rights of our customers’ personal information.
This privacy policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.urku.com.au (the “Site”). You may find links to other websites not operated by URKU but which are accessible through our website. This privacy policy does not apply to such websites, and you should consult the privacy policy of any other website you enter.
Please take the time to read this policy to understand how your personal information will be handled.
Personal Information
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us via email.
This personal information is obtained by email, telephone, via our website www.urku.com.au, from cookies, social media channels (Facebook and Instagram) and from third parties. We don’t guarantee website links or policy of authorised third parties.
Examples of personal information we collect include names, addresses, email addresses, and/or phone numbers.
Cookies
We use “cookies” when you visit our site www.urku.com.au. We collect information on our site visitors’ and customers’ interactions with the site. This data is used as aggregated non-personal information. We use this information to further improve our online service and customer experience.
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances including the following:
•          Third parties where you consent to the use or disclosure; and
•          Where required or authorised by law.
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Access to your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us via email.
URKU will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
URKU Rewards
URKU Rewards is our free loyalty program, and joining is optional. Here's what we collect, why we ask, and how you stay in control.
How you join
- Scan the QR code on our counter screen and join on your own phone, or
- ask our team to sign you up at the counter.
URKU Rewards is for people aged 15 and over. If you're under 18, you need a parent's or guardian's permission.
What we collect
- Your mobile number (required).
- Your first name and email address, only if you choose to give them.
- Your member number, your points, and the purchases and rewards linked to your membership.
- A record of your offer choices: what you agreed to, when, and how.
- When you join on your phone, a scrambled (hashed) form of your device's internet address. We use it only to stop misuse. If you don't finish joining, we delete the number you typed and that record within 2 days.
Why we use it
- To check your number is yours. We text you a one-time verification code.
- To find your membership at the counter and run your points and rewards. New members get 50 points, once.
- To send you texts that aren't offers (see below).
- To match your membership with your online customer account, if you also shop at urku.au, so your purchases count wherever you shop with us.
Offers: only if you say yes
SMS and email are separate choices. If you join on your phone, you choose whether to get SMS offers, and the box starts unticked. If you join at the counter, our team asks you and records your answer.
- Every SMS offer comes from URKU and lets you reply STOP.
- Every offer email has an unsubscribe link.
- You can also email hello@urku.com.au.
We act on opt-outs within 5 working days, usually within a day. A message already on its way may still arrive.
Texts that aren't offers
Your one-time code, and a welcome text with a link to your wallet card. These never include offers or promotions. The wallet-card link works once and expires after 24 hours.
Your email
If you give us your email at the counter, we add it to your membership, and send offer emails only if you agree.
Your wallet card
If you add your URKU Rewards card to Apple Wallet or Google Wallet, it shows your name, member number and points balance. These may be visible on your phone's lock screen. Apple's and Google's own privacy terms apply to their wallet apps.
Who handles your information
We keep your membership in our own point-of-sale system, stored in Australia (Melbourne) on Amazon Web Services, encrypted and access-controlled. These providers help us:
- Telstra sends our texts.
- Amazon Web Services sends our emails.
- Apple and Google issue wallet cards.
- Shopify runs our online store.
Some of them (Apple, Google and Shopify) may handle information outside Australia, including in the United States and Canada. We don't sell, rent or trade your personal information, and we don't give it to other businesses for their own marketing.
How long we keep it
We keep it while your membership is active. We review it 2 years after your last purchase, then delete or de-identify what we no longer need. Records of your offer choices are kept while your membership is active and for 2 years after it closes or you withdraw your agreement.
Your choices and complaints
Email hello@urku.com.au to see or correct your information, or to close your membership. It's free to ask. Closing your membership stops all messages, and unused points lapse. To make a privacy complaint, email us and we'll respond within 30 days. If you're not happy with our response, you may be able to contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
If we change how we handle your information or how URKU Rewards works, we'll update this policy and give members reasonable notice before any change that affects them. The program rules are in the URKU Rewards Terms & Conditions.
Apple Wallet is a trademark of Apple Inc., registered in the U.S. and other countries and regions. Google Wallet is a trademark of Google LLC.
Policy Updates
This Policy may change from time to time and is available on our website.
Contacting us
If you have any queries or comments about our Privacy Policy please contact us at hello@urku.com.au