Privacy policy
URKU acknowledges the importance of protecting the privacy and rights of our customers’ personal information.
This privacy policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.urku.com.au (the “Site”). You may find links to other websites not operated by URKU but which are accessible through our website. This privacy policy does not apply to such websites, and you should consult the privacy policy of any other website you enter.
Please take the time to read this policy to understand how your personal information will be handled.
Updated July 2022.
Personal Information
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us via email.
This personal information is obtained by email, telephone, via our website www.urku.com.au, from cookies, social media channels (Facebook and Instagram) and from third parties. We don’t guarantee website links or policy of authorised third parties.
Examples of personal information we collect include names, addresses, email addresses, and/or phone numbers.
Cookies
We use “cookies” when you visit our site www.urku.com.au. We collect information on our site visitors’ and customers’ interactions with the site. This data is used as aggregated non-personal information. We use this information to further improve our online service and customer experience.
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances including the following:
•          Third parties where you consent to the use or disclosure; and
•          Where required or authorised by law.
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Access to your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us via email.
URKU will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Contacting us
If you have any queries or comments about our Privacy Policy please contact us at hello@urku.com.au