Subscriptions

Welcome to URKU - A world of flavours, one Cacao bean.

URKU is a for-purpose business dedicated to showcasing premium Cacao and Chocolate.

We are trusted cacao and chocolate experts, specialised in curating unique experiences. From product development and curated experiences to knowledge generation: We meet you wherever you are in the cacao journey. 

We focus on sourcing the finest Cacao directly from Ecuador, developing unique recipes and techniques, including our signature aged chocolate, and crafting exceptional sensory experiences for chocolate lovers.

While we develop the recipes and deeply understand the chocolate-making process, chocolate bars are crafted at origin.

We partner with farmers, local businesses and chocolatiers at origin, ensuring more value stays within the cacao-growing communities as well as supporting industry innovation in cacao-producing countries.

Our expertise lies in curation, sensory experiences, and ethical sourcing through sustainable practices.

Fun fact: Special Cacao harvests are featured in our limited edition collection— handcrafted experiences only for our Melbourne-based customers.

Our unique approach combines:

• Single Origin Cacao Beans: We focus on selecting harvests of the Cacao Nacional variety. 

• Expert Curation: We blend traditional knowledge and practices with innovative insights and techniques.

• Ethical & Direct Sourcing: We build direct relationships with farmers, going beyond standard certifications.

• Sensory Experience Focus: We design tastings and pairings to deepen your appreciation of chocolate.
  
  

URKU was co-founded by Sebastian Alarcon Pinto, our CEO & Cacao Evaluator, and Carolina Contreras, our founder and sustainability lead. To learn more about them, you can read their story here :)

We have a chocolate boutique in Melbourne, Australia, at 126 Greville St, Prahran.

At URKU Chocolate House at Greville, you can get to chat with our amazing staff, explore more about chocolate and enjoy a chocolate bar or two. We also have seasonal drinks on offer, including our all-time favourite Signature Hot Chocolate from a 100-year-old harvest, a must-try on your next visit.

Welcome! If you're new to premium dark chocolate or looking for creative flavour pairings, our Melbourne Collection is a great starting point. It features accessible 70-100% dark chocolate blended with bold and unique inclusions.

If you're curious about the unique complexities of single-origin cacao and our signature aging process, try the Germánico Pinto Collection for a truly distinct experience.

For a more in-depth experience, visiting our boutique for a guided tasting is also an excellent introduction!

Our chocolates range from 70-100% cacao content, offering many choices of intensity and approachability.

Our flagship Germánico Pinto Collection undergoes a unique aging process with cedar wood.

This carefully controlled process allows the chocolate's complex flavours to develop and mature over time, resulting in a smoother, more nuanced taste profile, similar to aged spirits or wine.

• Germánico Pinto Collection: The Germánico Pinto Collection is our premium, flagship line featuring signature aged, single-origin Ecuadorian dark chocolate.

• Melbourne Collection: The Melbourne Collection is inspired by the city that gave birth to URKU. It features the best of Ecuadorian Cacao blended to perfection into the captivating cultures that make this city a global destination into bold and unique chocolate bites. 

• Herencia Collection: The Herencia set introduces 70% chocolate bars with a twist, offering a fruity and savoury journey through the flavours of chocolate.

• Lua Collection: The Lua Collection brings together the flavours and character of a 100-year old cacao tree farm, offering a unique experience of bold floral flavour and aroma. Lua also offers non-caloric alternatives and vegan-friendly recipes featuring coconut milk and coffee nibs

• Kallari Collection: The Kallari Collection features single-origin cacao represented by the flavours and aromas of the Amazon's rainforest.

Yes! Our Lua Collection features chocolate with coconut milk. Our Melbourne Collection also has a product that’s 50% organic dark chocolate with milk!

These collections are limited and subject to availability, best to subscribe to be sure you get them before they sell out.

Yes! All our products are naturally vegan, free of animal products.

Store your chocolate in a cool, dry place (ideally 12-18°C), away from direct sunlight and strong odours.

We encourage mindful tasting! Pay attention to the aroma, the 'snap' of the bar, how it melts in your mouth, and the evolving flavour notes. 

We also have a chocolate masterclass and sensory lab in which we guide you through the best tasting experience you’ll ever have :) Stay tuned for upcoming dates.

Yes! We host various sensory experiences at our Melbourne boutique, including guided chocolate tastings and seasonal pairings. with spirits (like whisky), wine, coffee, and For spirit pairing like whiskey, wine, agave, and more, we create monthly events at iconic luxury venues across Melbourne.

You may book an experience here.

Most of our tasting experiences last 60-90 minutes, providing ample time to explore flavours and learn about cacao harvests and chocolate making.

We also offer chocolate flights at our Greville Boutique, which are short and sweet experiences as a quick intro to chocolate. It’s a 15-minute intro to the chocolate collection of your choice.

Absolutely. We offer tailored chocolate-tasting experiences and workshops for corporate teams, client events, and private groups, both virtual and in-person. We can customise these to suit your needs. Contact us at hello@urku.com.au to discuss options.

Yes, we provide premium chocolate products and customisable packages perfect for corporate gifts and client appreciation.

The URKU Chocolate Club is our planned subscription membership program. Members will receive exclusive benefits like curated chocolate selections, educational content, members-only tasting events, and discounts.

Sign up here for notifications about its launch!

All our cacao is sourced directly from specific farmers, families and communities in Ecuador. Our trusted partners: 

• Herencia - A farmer-owned social enterprise gathering 800 small farmers, supporting ancestral traditions and biodynamic practices

• Lua - A family-owned business with a cacao harvest that is influenced by the lunar phases and the entire ecosystem that surrounds it.

• Kallari - A Kichwa Association dedicated to the production and commercialisation of Cacao Nacional. Kallari's harvest is based on traditional permaculture techniques, true to the essence of Amazonian fine aroma cacao.

Ethical and sustainable practices are core to URKU. We build direct, long-term relationships with our Ecuadorian cacao farmers, ensuring fair payment and transparency.

We prioritise cacao grown using regenerative, agroforestry methods that support biodiversity and don't involve deforestation. We aim to go 'beyond fair trade' through these direct partnerships.

While many of our farming partners use organic growing methods, we focus on direct relationships that often go beyond certification requirements. This allows us to work with smaller producers who may not have formal certifications but meet our standards for quality and sustainability.

Instead of farmers selling the raw material and getting much less, we source the end product to ensure farmers receive a fairer share of the value, and enable us to work closely with them on quality and sustainable practices.

By doing this, we showcase the best of Ecuadorian cacao and the people who make it possible.

Ecuador is renowned for its high-quality 'Nacional' cacao varieties, known for their complex floral and fruity flavour profiles ('Arriba' flavour). Recent archeological discoveries deemed Ecuador to be the historical birthplace of cacao.

We deliver across Australia (via third-party carrier), except in Western Australia (WA) and the Northern Territory (NT). More updates will be coming soon.

We also offer personal delivery by URKU staff within Greater Melbourne.

• Third-Party Carrier (ACT, NSW, SA, TAS, QLD, VIC): Shipping is dynamically calculated at checkout based on weight and location.

• Delivery by URKU Staff (Greater Melbourne): Delivery is free for the Greater Melbourne area.

• Orders over $100: Qualify for free shipping via the standard method available for your location.

Orders are typically processed within 1-2 business days. Please allow for extra time during peak periods.

During hotter months, we may be forced to delay the dispatch of your order to avoid extreme temperatures that might affect the quality of the product. We will make sure to keep you up to date.

Once your order is processed, it will then be out for delivery with third-party providers.

• Third-Party Carrier: Usually 2-5 business days after dispatch for capital cities. You'll receive tracking information via email once your order is ready for delivery.

• Delivery by URKU Staff (Greater Melbourne): Usually, 1-2 days once dispatched.Delivery  by our staff is available Monday to Friday (8 a.m. - 6 p.m.), Saturday (8 a.m. - 6 p.m.), and during public holidays.

Note: Delivery times are estimates and can be affected by factors beyond our control, such as peak periods. For orders placed during the weekend or on a public holiday, they will be dispatched the following business day. We thank you in advance for your patience

You will receive an order confirmation email shortly after completing your purchase. If you don't see it, please check your spam folder and then contact us at hello@urku.com.au.

Currently, we only ship within Australia (excluding WA and NT).

Sorry! We cannot ship to P.O. Boxes.

We monitor weather conditions, especially in the summer. We recommend providing a delivery address where someone can receive the parcel directly.

We use appropriate packaging to protect the chocolate, but melting can sometimes occur in extreme heat, which is beyond our control.

No worries! If your order hasn't been packed yet, we can accommodate changes. Please email us at hello@urku.com.au as soon as possible with your request.

Yes! Just leave us a note at checkout, and we'll include your message with your order.

If you're not happy with your experience, please contact us within 48 hours of receiving your order via email at hello@urku.com.au. Due to food safety regulations, we cannot accept returns or exchanges unless there is a product fault.

Refunds are granted at our discretion and typically take 5-7 days to process once approved.

Please email us at hello@urku.com.au or visit our Melbourne boutique at 126 Greville St, Prahran, and we'll be happy to assist you :)